Global Chemical and Pharmaceutical Company
Industry: Pharmaceutical
Employees: 29,000+
Tenure: 2 Years using SSCS
A global chemical and pharmaceutical company with headquarters in Brussels. More than 29,000 people are employed in 50 countries on every continent. A global leader in three sectors - pharmaceuticals, chemical and plastics with consolidated sales of EUR 9.5 billion a year. On September 28, 2009 an announcement was made by the Board of Directors to refocus their activities in order to accelerate the implementation of its sustainable and profitable growth strategy and to sell its entire pharmaceutical business. Transition was underway and an emphasis was put on cutting costs and consolidation.
Selection Criteria
Coverage
The company was using multiple vendors to support all of their locations in the US for Cisco LAN support services. Their desire was to have one vendor who could provide monitoring, configuration and troubleshooting of LAN equipment, replacement or repair of failed LAN equipment, CISCO operating systems licensing including rights to updates and a source to purchase new CISCO equipment.
Qualifications
The search was for a company with a qualified track record of providing Cisco operations support and on-site hardware replacement services. The vendor had to provide references to qualify the high level of standards, be financially stable, capability of multiple site invoicing and implementation of services that would be seamless for end-users with no adverse impact on production.
Savings
Price was a major consideration. They were paying a premium by working with a number of companies. They wanted to gain substantial cost savings by choosing one vendor to control procurement costs, maintain all equipment, and help them increase their buying power.
Realized Benefits
Specialized Solution
SSCS is demonstrating that it is possible to have one provider for complete LAN support services while reducing maintenance expenses by approximately 40%.
Consolidated Contracts
Within a few months SSCS was able to combine service contracts and consolidate their equipment inventory into one master list.
Cost Savings
By using SSCS our customer has decrease response times for LAN operational support and on-site hardware services while reducing costs at every site, throughout the nation, under one agreement.
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